The national pension scheme is administered by the Social Insurance Institution (Kela). In addition to pensions, Kela also handles other basic social security: parts of the unemployment security (the basic unemployment allowance and the labour market support), family benefits, and the financial aid for students. Kela also pays out health insurance benefits (earnings-related or minimum daily allowance).

Pensions paid by Kela are financed by public funds. Up to 2010, national pensions were partly funded by employer contributions.

The administration of Kela determined in its own act

Kela is an independent social security institution supervised by Parliament. It has its own administration and finances. Its position, responsibilities and administration are determined in the Act on the Social Insurance Institution.

Trustees appointed by Parliament supervise Kela. Auditors selected by the trustees audit its accounts.

The operations of Kela are managed and developed by the Board of Directors appointed by the trustees. The Board has 10 members at the most. The Director General presents issues to the Board of Directors and implements the decisions of the Board.

In addition to the Director General, Kela has two Directors. By law, it can have a maximum of five Directors. The President appoints the Director General and the Directors on the basis of a proposal presented by the Trustees.

Kela’s Nationwide Customer Service issues the decisions

Kela’s organisation is divided into five business units:

• Local Customer Service
• Nationwide Customer Service
• IT Services
• Information Services
• Shared Services

and two operational units:

• Management Support Unit
• Communications Unit

The Nationwide Customer Service business unit is not only responsible for determining benefit claims but also involved in legislative planning and reform efforts in the area of benefit provision. Kela’s local operations are divided into five insurance districts.

Sosiaaliturvan muutoksenhakulautakunta (appeal board of social security) handles appeals relating to Kela’s decisions.

Kela and the earnings-related pension system cooperate

Kela and the Finnish Centre for Pensions cooperate regarding the claiming of national and earnings-related pension and the rehabilitation cash allowance. The same form is used to claim a national pension and an earnings-related pension. Kela and the earnings-related pension scheme

• maintain the data content of joint pension claims,
• receive and transfer claims in both directions, and
• offer guidance relating to claiming a pension.

In addition, Kela and the earnings-related pension system cooperation in matters relating to

• issuing decisions based on disability pension and rehabilitation applications,
• insuring work abroad
• claiming pensions from abroad,
• determining EU pensions,
• electronic information exchange, and
• digitalising social security.