Customer Service
+358 29 411 2110
Our Customer Service is open on Mondays, Wednesdays and Fridays from 9 a.m. to 3 p.m. (local time).
Local network or mobile network fee if you call from Finland; if you call from abroad, the price is determined by your local operator.
We have no Customer Service desk at our office in Kalasatama.
Make an appointment
You can also make a phone appointment. Make your appointment via our online customer service.
We help you with earnings-related pension matters, such as how to insure work abroad, how to apply for a pension from abroad and insurance surveillance issues.
Suomi.fi Messages and e-mail
With Suomi.fi Messages you can communicate with us electronically in a secure way.
Activate Suomi.fi Messages by logging into Suomi.fi and authorising authorities to communicate with you electronically via Suomi.fi Messages.
E-mail: asiakaspalvelu(at)etk.fi
eServices of the Finnish Centre for Pensions
- Apply for an A1 certificate for a posted employee
- Check the status of your application for a pension from abroad or an A1 certificate, or how your case is progressing at our Supervisory Department.